Last Updated: October 2025

1. General
   The House of Heroes NGO (hereinafter: “the NGO”, “we”) respects the privacy of users on its website: www.houseofheroes.org.il (hereinafter: “the Website”).
   This policy explains how we collect, store, and use information received from users on the Website.

2. Information Collection
   When using the Website, we may collect the following types of information:
   2.1 Information provided directly by the user – for example: name, phone number, email address, and any other details submitted through the contact form.
   2.2 Statistical and analytical information – for example: IP address, browser type, browsing times, and pages viewed – through tools such as Google Analytics or similar services.
   2.3 Information received during donations – donations are processed through a secure external payment gateway. The NGO does not store credit card or payment details.

3. Purpose of Using the Information
   The NGO will use the information solely for the following purposes:
   3.1 Responding to inquiries and contacting users.
   3.2 Sending updates and news from the NGO (if the user has consented).
   3.3 Managing donations and recording donors for internal and legal reporting purposes.
   3.4 Improving user experience and ensuring proper management of the Website.
   3.5 Complying with legal requirements and obligations to authorities.

4. Sharing Information with Third Parties
   The NGO does not sell, rent, or transfer personal information to third parties, except in the following cases:
   4.1 For technical or administrative processing by service providers (e.g., website hosting, newsletter system, or payment processor).
   4.2 When required by law, court order, or authorized regulatory body.
   4.3 When necessary to protect the rights of the NGO or the public.

5. Information Security
   The NGO takes reasonable measures in accordance with legal requirements to secure personal information and prevent unauthorized access, misuse, or disclosure. However, we cannot guarantee complete protection of the information.

6. Data Retention
   Information will be stored in the NGO’s systems or in secure systems of service providers for the period necessary for the purposes for which it was collected, in accordance with legal requirements.

7. User Rights
   According to the Privacy Protection Law, any individual has the right to review the information collected about them and request its correction or deletion.
   Requests can be sent to the email: office@houseofheroes.org.il
   The NGO will process the request within a reasonable timeframe according to the law.

8. Cookies
   The Website uses cookies for routine operation, statistical data collection, and service improvement.
   Cookies can be deleted or blocked at any time through browser settings. Blocking cookies may affect the functionality of the Website.

9. External Links
   The Website contains links to other websites (e.g., donation platforms).
   The NGO is not responsible for the privacy policies or content of these external websites, and it is recommended to review their privacy policies.

10. Changes to the Privacy Policy
    The NGO may update this policy from time to time. The latest version will be published on the Website and will take effect upon publication.